Business Systems Lead

About the Company

We are an alternative investments trading startup (in stealth mode) using in-house technology and operations to execute large-scale betting strategies. Our lean, core team is scaling quickly, and were looking to expand the foundation that supports our growth through robust systems, quality control, and efficient execution.

About the Role

We are looking for a highly technical and operations-minded Business Systems Lead to design, architect, and manage workflows that will serve our user base. This role will be responsible for streamlining onboarding processes, managing member communications, and implementing automation and visibility systems that reduce friction across multiple operational teams.

Key Responsibilities

Architect and implement CRM systems and workflows to manage and integrate backend fulfillment systems and user-facing experiences (using tools like GoHighLevel, Airtable, Calendly)

Automate and streamline multi-step onboarding processes for new members using tools like Airtable, Make, and Zapier

Integrate and optimize via communication channels

Collaborate with leadership and cross-functional teams to align workflows with broader operational goals

Continuously assess and refine systems to remove friction and improve user experience

Requirements

Proven experience designing and deploying custom CRM systems and workflow automations

Advanced proficiency with Airtable, Make (Integromat), GoHighLevel or similar CRMs

Strong operations background at fast-moving, high growth startups

Ability to map out and streamline complex workflows with high-volume user interactions

Strategic thinker with high attention to detail and a bias for action

Comfortable working autonomously and making high-level decisions

Excellent English communication skills, both written and verbal

Ideal Candidate Qualities

Fast-moving and resourceful

Systems thinker who thrives in ambiguity

Startup experience preferred

Highly organized and self-directed

Strong problem-solver with a hands-on approach