Business Systems Lead
Location: Philadelphia, PA
Job Type: Remote
Category: Administration
Job Description Apply Now
Location: Remote
Employment Type: Contract-to-Hire
About UsWere a fast-growing startup operating in specialized alternative markets, building reliable systems and smart operations from the ground up. Our team is small, agile, and collaborative. We thrive on solving problems quickly and keeping complex operations running smoothly. Were looking for someone who takes pride in being dependable, enjoys helping others, and knows how to make technology work seamlessly for people and processes alike.
About the RoleWe are looking for a highly technical and operations-minded Business Systems Lead to design, architect, and manage workflows that will serve our user base. This role will be responsible for streamlining onboarding processes, managing member communications, and implementing automation and visibility systems that reduce friction across multiple operational teams.
Key Responsibilities- Architect and implement CRM systems and workflows to manage and integrate backend fulfillment systems and user-facing experiences (using tools like GoHighLevel, Airtable, Calendly)
- Automate and streamline multi-step onboarding processes for new members using tools like Airtable, Make, and Zapier
- Integrate and optimize via communication channels
- Collaborate with leadership and cross-functional teams to align workflows with broader operational goals
- Continuously assess and refine systems to remove friction and improve user experience
- Proven experience designing and deploying custom CRM systems and workflow automations
- Advanced proficiency with Airtable, Make (Integromat), GoHighLevel or similar CRMs
- Strong operations background at fast-moving, high growth startups
- Ability to map out and streamline complex workflows with high-volume user interactions
- Strategic thinker with high attention to detail and a bias for action
- Comfortable working autonomously and making high-level decisions
- Excellent English communication skills, both written and verbal
- Fast-moving and resourceful
- Systems thinker who thrives in ambiguity
- Startup experience preferred
- Highly organized and self-directed
- Strong problem-solver with a hands-on approach
- Competitive pay with long-term growth potential
- Remote-friendly role
- Fast-moving environment
- High-ownership role with visibility and impact from Day 1