Tech Support Specialist

Location: Greater Philadelphia Area (Hybrid, occasional local travel required)

Employment Type: Contract-to-Hire

About Us

We are a fast-growing startup company operating in specialized alternative markets. Were building operational excellence from the ground up and are looking for a hands-on, reliable IT Specialist to join our lean, dynamic team. If you love solving problems, taking ownership, and being the person everyone can count on to just make things work, we want to meet you.

Position Summary

The IT Specialist will be responsible for managing device setup, basic troubleshooting, light client-facing tech support, and coordination of handoffs between operational teams. You will also support the companys internal technology infrastructure, including phone, email, and account setups. A strong attention to detail, willingness to travel short distances on occasion, and excellent communication skills are key.

Key Responsibilities

Front Office (Client-Facing Support)

Set up phones and email accounts for clients post-onboarding.

Troubleshoot basic technical issues (e.g., device setup, connectivity).

Provide support to clients as needed at milestone stages.

Maintain communication with internal teams to ensure smooth client handoffs.

Back Office (Internal Support)

Coordinate internal tech handoffs across teams.

Support internal IT workflows: device setup, account provisioning, account deactivation during offboarding.

Document processes and recurring troubleshooting solutions to support scalability.

Maintain a structured record of issues and resolutions to build internal playbooks.

What Success Looks Like

Clear, smooth, and well-documented handoffs between stages of client and internal processes.

Minimal client disruption due to tech issues.

Responsive and proactive communication with both internal and external stakeholders.

Contributing to continuous process improvement of IT operations.

Requirements

Prior experience in IT support, helpdesk, or tech troubleshooting roles.

Strong organizational and problem-solving skills.

Good verbal communication skills; ability to calmly guide clients and team members through basic tech processes.

Comfort with occasional light local travel.

Ability to adapt in a fast-changing, startup environment.

Self-starter who can balance structure and flexibility.

Nice to Have

Previous experience supporting small operational teams in a startup or entrepreneurial setting.

Experience working across both client-facing and back-office environments.